Building Scale in Travel Analytics
We serve over 4000 customers in 51 countries by providing world-class Feedback Management and Guest Intelligence!
Who We Are
KePSLA works with the travel and hospitality industry to provide guest feedback solutions, social listening tools, deep guest analytics, issue management, mystery shopping and competition watch.
Our solutions help our customers better understand their Guests and employers and thus hyper-personalize the product and services to grow Revenues.
We guarantee ROI on our solution within 60 days of installation and a noticeable positive impact on their bottom line.
Why work with KePSLA?
Your Guest's journey is unique to your business. We work with you to understand that and then build a customized Guest Experience Solution for your business. Our solutions help our customers do the following:
Improve direct bookings on your brand website.
Understand and act on Guest Sentiments in real-time.
Get a higher ranking on online travel platforms.
Track employee happiness and reduce employee attrition.
These are not empty promises. We add this to our contract. Ask us for a Demo, and we will show you how.
Corsendonk Hotels & Resorts
Chaithanya Gowda | Reliance Jio
When Reliance Jio was building its hotel vertical for its super app "MyJio", we looked at a variety of service providers who could give us large amounts of hotel data that could help us optimize our booking. We found that KePSLA’s Search Intelligence feature was the best of the lot and quite ahead of its time.
KePSLA gives us a variety of hotel data for 40,000+ hotels In our next phase we plan to implement their innovation on smart images, intelligent videos and contextual text.
Rishi Surya Puri
Senior Vice President – Operations I Mayfair Hotels & Resorts
As a premium brand we set exceptionally high standards of service for our discerning guests. We are extremely passionate to keep a very close tab on the pulse of our guest to ensure that all their experiences are seamless. KePSLA’s feedback management system helps us with real time guest satisfaction index across their entire journey with pre check-in, during stay and post check-out surveys. This has helped us build a great platform that makes our guests our positive ambassadors and also drive positive reviews in TripAdvisor, Google and other OTAs
An-Sofie Nédée | Corsendonk Hotels & Resorts
As a chain with multiple properties & multiple locations, we have a challenge at the head office to get a single dashboard view of our customer sentiment. KePSLA solves this for us. Our colleagues in the various locations can also immediately reply to reviews spread over different booking and review sites, which saves them a lot of time.
LEVA Hotel, Mazaya Centre, Dubai
KePSLA has been able to solve one of our biggest challenges when it comes to replying to guest reviews. For our business, it is of paramount importance to ensure 100% guest satisfaction. We believe that we should be replying to all guest reviews, be it positive or negative within our internally acceptable KRAs.
KePSLA has done a seamless integration of its engine with all our OTA extranets which helps us use a single screen to complete all replies. We look forward to working with KePSLA and are looking to see the multiple other innovations that they are bringing into this product.