Feedback Management
Connect real-time with your guests from pre-booking to post-stay. Enhance customer delight and integrate the feedback from your guests to provide a personalized stay experience. Proactively seek feedback and enhance the social profile of your hotel.
DESIGN YOUR SURVEY QUESTIONS
GENERATE PERFORMANCE REPORTS
ON-SITE AND OFF-SITE SURVEY
Create an entirely new survey to match your requirements or use templates from our hospitality-specific libraries and customize it accordingly.
KEYWORD TAGGING
Gain key insights into each department’s & KPI’s performance in real time, based on the guest’s feedback collected.
PUBLISH AND MARKET REVIEWS
Create target specific surveys for Tablets, Mobiles or Emails to engage guests while they are in-house or post check-out. The application’s simple user interface helps drive higher survey participation rate.
STAY INFORMED
Define a survey score at multiple levels by tagging keywords to the department, key performance indicators and even to the keywords to obtain a holistic yet well-analyzed sentiment rating.
Use our inbuilt marketing connector to publish your surveys on own website or create google feeds for optimizing search engine ranking. Publish guest feedbacks on social media sites and grow community and followers.
Receive alerts and notification onset level of scores. Identify dissatisfied customers at early levels to enable service recoveries and prompt actions to be taken for customer retention.
PRE-WELCOME EMAIL
Hoteliers can connect with the guests and begin engaging with them before check-in. Share detailed itinerary, send out a welcome email, reach out to understand preferences, all of this can be easily executed using KepSla’s solution. Using the pre-check-inn survey template, hoteliers can easily capture customer requirements and design the perfect GUEST EXPERIENCE. Hoteliers can also use this insight to upsell and cross-sell hotel amenities and services. The check-in alert before the actual event also helps hotel staff be completely ready to welcome the guest.